An advanced, easy-to-use and customizable business phone system hosted in the cloud.
Cloud Hosted PBX keeps your phone system in the cloud instead of your server room. Manage phone numbers, queues, extensions, call routing and more from a web-based portal while your team works from the office, at home or on the road.
- No PBX hardware to manage.
- Per-user monthly pricing.
- 99.999% uptime SLA.
- Built on the SolSwitch Communications Platform.
Why Choose a Cloud Hosted PBX?
Cloud hosted PBX keeps your phone system off-site and fully managed by Sunwire - so you scale on demand, pay per user and get new features automatically.
Key Advantages
- No on-premise PBX server required at each site.
- Scales easily as you add users, locations or queues.
- Great fit for remote and hybrid work environments.
- Predictable monthly billing with per-user pricing.
- Automatic access to platform enhancements and new features.
Start with the platform overview
Hosted PBX runs on the SolSwitch Communications Platform. See the full feature set, the cloud-vs-on-premise comparison and everything SolSwitch can do.
See the SolSwitch overviewPrefer to keep it on-site?
If you want full control over your own hardware and data, an on-premise SolSwitch appliance may be the better fit.
Looking for On-Premise PBX?SolSwitch Pricing
We offer flexible options for your organization.
SOLSWITCH PRO
/mo. per user
Unlimited Local Calling
(up to 2 concurrent calls per user*)
Includes DID (Phone Number)
Includes On-Going Support, Management & Maintenance
Includes 24/7 Emergency Support
Access to Administrator Web Portal
Access to All Reporting and Monitoring
Phone Rental Options (on 3-year terms)
SOLSWITCH PRO+
/mo. per user
Everything in SolSwitch PRO and:
Unlimited North America Calling2,3
(up to 2 concurrent calls per user*)
Unlimited Incoming Toll Free Calling
Unlimited Call Recording Storage
Unlimited Virtual Faxing Included
(Outbound Faxing and Fax-to-Email)
100 Minutes of Voicemail Transcription
100 Minutes of Urgent Call Transcription
500 Minutes of Non-Urgent Call Transcription
SOLSWITCH ENTERPRISE+
/mo. per user
Everything in SolSwitch PRO+ and:
Access to SolSwitch Connect or Microsoft Teams
Unlimited SMS/MMS Texting
Unlimited MCQ Messaging (SMS, Webchat, Meta)
Unlimited Minutes of Voicemail Transcription
Unlimited Text-to-Speech
250 Minutes of Urgent Call Transcription
1,250 Minutes of Non-Urgent Call Transcription
SolSwitch Plan Features and Pricing
We offer flexible options for your organization.
| All prices are in CAD = Included |
Pro
$14.95
/mo. per user
|
Pro+
$22.95
/mo. per user
|
Enterprise+
$29.95
/mo. per user
|
|---|---|---|---|
| Platform and User Interface Version 3.14.0 (Released: May 5, 2026) | Includes SolSwitch version 3.0! Our fastest, latest and best software release. | ||
| Administrator Web Portal Access | |||
| Ticketing System Integration | |||
| 24/7 Emergency Support | |||
| CLOUD PHONE FEATURES | |||
| DIDs (Phone Numbers) Up to 1 DID per user. Porting fee not included.1 | |||
| Up to 2 Concurrent Calls per User Additional concurrent call capacity can be added.* | |||
| Unlimited Local Calling Includes incoming and outgoing calls | |||
| Unlimited North America Calling Per user. Anywhere in North America2,3 | Add $5/mo. | ||
| Incoming Toll Free Calling | $0.0174
per minute
|
||
| Outgoing North America Calling Anywhere in North America2,3 | $0.0174
per minute
|
||
| Call Recording Storage** | $0.05
per 1,000 minutes
|
||
| UNIFIED COMMUNICATIONS | |||
| Virtual Faxing Outbound Faxing and Fax-to-Email | $5.00/mo. | ||
| MCQ: Meta Messages and Web Chat7 All inbound and outbound messages. | $0.0035
per message
|
$0.0035
per message
|
|
| MCQ: SMS and MMS7 All inbound and outbound SMS. Only inbound MMS. | $0.011
per segment6
|
$0.011
per segment6
|
|
| MS Teams Direct Routing Access5 Monthly cost is per user. $500 one-time fee per domain. | $2.46/mo. | $2.46/mo. | |
| SolSwitch Connect (Softphone only)5 Mobile and desktop softphone. Monthly cost is per user. | $3.95/mo. | $3.95/mo. | |
| SolSwitch Connect (with IM and SMS)5 Mobile and desktop softphone. Monthly cost is per user. | $6.95/mo. | $6.95/mo. | |
| Unlimited SolSwitch Connect SMS7 | |||
| SolCast Automated outbound phone call, SMS texting and email broadcast system. | Integrate SolCast with your Hosted PBX services! | ||
| AI TOOLS | |||
| IVR Speech Recognition AI Speak to Auto-Attendants using voice commands. | |||
| Vocal Dial-by-Name AI Look up the Call Directory using voice commands. | |||
| Voicemail Transcription AI Voice recognition transcribed to email. | $0.032/min |
100 minutes
then $0.032/min.
|
Unlimited!
|
| Text-to-Speech AI Standard professional-generated voices. | $0.010
per 1,000 characters
|
$0.010
per 1,000 characters
|
Unlimited!
|
| Call Transcription AI - Non-Urgent A queued (up to 24 hrs) call transcription email of who said what. | $0.007/min |
500 minutes
then $0.007/min.
|
1,250 minutes
then $0.007/min.
|
| Call Transcription AI - Urgent A prioritized call transcription email of who said what. | $0.032/min |
100 minutes
then $0.032/min.
|
250 minutes
then $0.032/min.
|
| THIRD-PARTY INTEGRATIONS Below is a list of existing integrations. Additional fees may apply. | |||
| SolSwitch Connect | |||
| Microsoft Teams | |||
| Click-to-Dial | |||
| CallTheory WTCP | |||
| Northern911 Address Info | |||
| TaxiCaller | |||
| Oracle CX | |||
| CUSTOM INTEGRATIONS | |||
| "Low Code" Custom Scripting (Custom Scripting Document) | |||
| Custom SMS API Integration (SMS API Documents) | |||
| Custom SolSwitch API Integration (SS API Documents) | |||
| Need Custom Development? Integrate with your ERP, CRM or other platforms. | Let's talk, we can help! | ||
| ADD-ONS & EXTRAS | |||
| Phone Rental (Mitel 6900) On a 3-year contract. |
as low as
$4.28/mo.
|
as low as
$4.28/mo.
|
as low as
$4.28/mo.
|
| Additional Phone Numbers (DID) There is a one-time $10 porting fee to transfer DIDs | $1.25/mo. | $1.25/mo. | $1.25/mo. |
| Additional Toll-Free Numbers (TFN) | $2.00/mo. | $2.00/mo. | $2.00/mo. |
1 There is a one-time $10 porting fee to transfer DIDs.
2 Excludes Alaska, Hawaii, Northwest Territories, Yukon and Nunavut. See termination rates.
3 Must conform with reasonable use policy - see Terms and Conditions for details.
4 Minimum billing time is 30 seconds. After 30 seconds, billing time is in 6 second increments.
5 Enterprise+ plan includes access to either MS Teams OR SolSwitch Connect.
6 An SMS segment consists of a message up to 160 characters. Additional carrier fees apply for outbound messages. See carrier fees in our SMS Rates.
7 Unlimited AI Tools and Messaging (MCQ, SMS, MMS, Webchat, Meta) must conform with reasonable use policy as specified in our Terms of Service.
* Additional concurrent phone call capacity may be added if there is a requirement for more than 2 per user (Local calling $19.95/month per channel or North America calling $22.95/month per channel. Contact Sales for more information.)
** Actual billing is based on storage space where approximately 1 minute of recording is considered 1 MB.
ONE COMMUNICATIONS PLATFORM FOR ALL YOUR TELECOM NEEDS
Discover how the SolSwitch delivers seamless connectivity designed to streamline your business communications.
BENEFITS OF HOSTED
SolSwitch Cloud Hosted PBX Offers
A fully customizable business phone system designed for modern organizations.
Automatic Failover
Unified Communications
AI Tools & Analytics
Built for Remote, Hybrid and Multi-Site Teams
Cloud Hosted PBX makes it easy to support multiple locations and remote staff without deploying separate systems at each office.
- Unify all locations on a single SolSwitch instance.
- Give each user a consistent extension and feature set.
- Add sites quickly as your organization grows.
- Support home offices and mobile workers with softphones and Teams.
Reliability, Redundancy & Business Continuity
SolSwitch Hosted PBX is designed with redundancy, monitoring and failover options to help keep your communications available.
- Backed by a 99.999% uptime SLA.
- Redundant cloud infrastructure and access.
- Options for failover routing and overflow destinations.
- 24/7 emergency support available for critical issues.
- Support for hybrid designs that combine cloud hosting with on-premise survivability.
Implement and Migrate
From install to training, deployment to cutover and on-going support.
Implement and Migrate
From install to training, deployment to cutover and on-going support.
-
How We Roll Out Our Hosted PBX From discovery to cutover we have you covered from start to finish.
-
Discovery: We'll review your current PBX, call flows, carriers and endpoints to get a full understanding of your existing environment.
-
Design: We will help map and configure extensions, queues, IVR auto-attendants, time rules, user profiles and more in the SolSwitch.
-
Build: Sunwire will configure your hosted environment, its devices and any required integrations with third-party applications.
-
Port: Move your numbers into the SolSwitch number. Keep whichever numbers you'd like, including toll-free numbers.
-
Cutover: Coordinate a planned go-live window once training is completed and all hardware and software is configured, tested and ready to go.
SolSwitch Training and Ongoing System Support
Frequently Asked Questions
A business phone system is like the brain behind making and receiving of calls for an organization. Also known as a PBX (Private Branch Exchange), it is often a mix of hardware and software that handles routing and switching of calls between a business and the telephone network.
Originally, the 'PBX' was nothing but a switchboard operator. It's name originates from the way it interacts with the PSTN (Public Switched Telephone Network).
Today, phone systems such as the SolSwitch, have evolved into suites of Unified Communications tools that cover a wide range of corporate telecom needs.
You’ll still need phones, network equipment and internet access, but the SolSwitch PBX itself runs in the cloud. There’s no on-site SolSwitch server to maintain.
Yes. Remote and hybrid workers can use SolSwitch Connect, Teams or compatible IP phones to keep their extension and features wherever they work.
Because both models use the same core platform, many customers migrate from on-premise appliances to hosted SolSwitch, or run a hybrid mix as part of a longer-term plan.
In most cases, yes. Numbers can usually be ported into the SolSwitch environment or connected via compatible carriers. This is confirmed during the design phase.
Timelines depend on the number of sites, users, carriers and integrations. Many hosted deployments can be scoped and rolled out in a matter of weeks with a defined project plan.
Sunwire can provide you with a local number to any area in North America, a toll-free number or short codes for SMS texting.
Although each company has a unique set of communication requirements, the most popular items that businesses typically look for in a communications platform include:
- Support: The ability to fully support customers before, during and after deployment. Downtime is costly - this should be considered when choosing a communications solution.
- Reliability/Redundancy: We understand the importance of ensuring your business is operating as best as possible. Sunwire provides advanced support options, high-availability and load-balancing systems as well as a wide-range of additional redundancy options.
- Features/Functionality: Systems must perform so much more than tasks of just a phone system. The SolSwitch has 100s of customizable unified communication features and functionality.
- Security: Sunwire is pursuing SOC 2 attestation (target 2027). As a Cybersecurity and IT provider, our experts are very familiar with safeguarding information.
- Costs: The main reason companies move away from traditional systems to VoIP systems are for cost-savings.
- Scalability: Growing your communication system as you grow your business is not only easy and cost-effective - it can all be done with quickly and at your pace.
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850 Barrydowne Road
Sudbury, ON
P3A 3T7